Step 2: Inspection and Water Damage Assessment

Our Water Damage Restoration Process

All of our technicians are full time, background checked team members. When they arrive at your door they will be in full uniform and will have the tools and equipment with them to immediately start mitigation services. 

Our first step after arriving will be to inspect the damage.  This is critical because a lot of times, while there may be a lot of water damage that is visible to the naked eye there is also more than likely water "hiding" below and behind surfaces.  Checking subfloors, walls, insulation, behind toe kicks, under carpet pads are all critical steps in evaluating the damage and ensuring that it is cleaned up properly. 

Our service team all has the necessary inspection instruments to do this.  Once they have inspected the entire loss they will walk you though next steps and answer any questions you have.

Identify and Stop the Water Source

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

  • Stop the Source
  • Check for Contaminated Water

Identify the Type of Water

We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • Category 1: "Clean Water"
  • Category 2: "Gray Water"
  • Category 3: "Black Water"

Survey the Extent of the Water Damage and Inspect the Premises

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.

  • Survey Damage
  • Complete Safety Inspection

Move or Block Furniture

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • Block Furniture

Back to Step 1: Emergency Contact

Forward to Step 3: Water Removal / Water Extraction