Recent Posts

Sewer Backing Up? Call SERVPRO!

3/8/2021 (Permalink)

sewage backup leaking from door At the end of our clean up process our technicians will sanitize all affected materials using an EPA approved disinfectant.

Fire and water damage is awful of course, but sewage is a whole other beast. It's disgusting and is many homeowners fear! The only thing worse than having your bathroom tub, toilet, or sink flood with water would be to have it back up with human excrement. Yuck! 

What do yo do when you experience a sewage backup and your home is being flooded with liquid fecal matter? Call SERVPRO of Shakopee/Savage/Prior Lake, no doubt! Companies like ours are highly experienced in these situations. When facing a sewage backup and damage to your property, call 952-403-1050 first!

How do you know when you have a serious sewage problem? 

The most obvious signs you'll receive from your home that tells you you're about to experience a serious problem involve sewage coming out of alternative outputs when you flush the toilet or run the washing machine. 

Consequences of Ignoring the Signs

Is this even a question? If you don't address the issues when they occur on a small scale you're just asking for a large issue down the road. Before issues get out of hand, contact your local professionals at SERVPRO of Shakopee/Savage/Prior Lake.

Common Causes of Sewage Backups

If you live in a town, clogged lines within the cities sewer system can wreak havoc on homes. A sewage backup may be caused by flooding or soil settlement causing the lines to collapse which would result in the nasty sewage backup we all fear.

Worried about a sewage backup? Give the experts at SERVPRO of Shakopee/Savage/Prior Lake a call at 952-403-1050

Commercial Property: Filing an Insurance Claim

3/1/2021 (Permalink)

woman surprised by fire damage Our team is on call 24/7 to assist you with emergency services.

As if a fire disaster at your commercial property isn't enough, you have to deal with insurance and a whole bunch of other headaches. A main priority for you should be to get your insurance involved with a fire claim. When it comes to restoring your property to preloss conditions, your insurance company may help you determine how to move forward.

Taking the First Look

After calling emergency services (if necessary), you should call your insurance company immediately afterwards and spell out your situation. Ensure that you have your policy ready and be sure to tell them whether or not you are completely evacuated or if the fire somehow effected your living situation. Your insurance can guide you through the claims process, but so can we! We have office staff who can be informative resources for you regarding your insurance claim. Hopefully your insurance agent recommends SERVPRO of Shakopee/Savage/Prior Lake. 

Bulk Up and Hunker Down

Your next steps after a fire damage event should be to secure your property. To ensure that your building doesn't get damaged further from the elements and helps restrict looters, here are some tips on how to protect your property:

  • Post signage or caution tape around the property
  • Board up or cover any blown out windows
  • Padlock any available entrances
  • Tarp your roof
  • Install a security fence

Get Organized

Most often the insurance company as well as the claims adjuster will require a ton of documentation. You will want to take loads of photos of the fire damage and property. If there are specific items that have been damage, be sure to gather the value of the contents. You will also more than likely need to provide proof of income. 

A fire claim can be tricky business, don't be afraid to call SERVPRO of Shakopee/Savage/Prior Lake at 952-403-1050 with any questions or concerns you might have.

How to Handle Intruding Water

2/22/2021 (Permalink)

pipe leaking water We are happy to answer questions and based on the severity of the damage immediately get a team of our certified, full time employees dispatched.

Once a water damage event occurs on your property, the first 24 hours are the most important in preventing secondary or permanent damage. SERVPRO of Shakopee/Savage/Prior Lake is on-call 24/7 and has the capabilities to get to your property within the first hour of the phone call. Our technicians will be on-site to help ensure that your water damage is handled properly.

Inspection

The expert technicians at SERVPRO of Shakopee/Savage/Prior Lake will first inspect the property and damages. This will help determine the extent of the water damage and will allow them to create a plan to review with you. Our customers rave about how informative and helpful our professionals are when it comes to their concerns.

Emergency Services

Once the plan has been created, our expert technicians will place our industrial-grade equipment in precise locations so that the drying process is done properly and efficiently. If any questions come up during the process, the experts will have no problem explaining the needed emergency services to you step-by-step.

Monitoring

To ensure that the process is going smoothly, a professional from SERVPRO of Shakopee/Savage/Prior Lake will monitor the drying process daily. If there are any changes or updates, our experts will be consistently communicating with you.

Emergency Water Damage Tips

  1. If you know where it is, shut off the water source so that the damage does not get worse.
  2. Turn off circuit breakers for wet areas of the building when access to the power distribution is unsafe from electrical shock.
  3. Do not turn on ceiling fixtures if the ceiling is wet. Do not enter rooms where the ceiling has begun to sag from retained water.

For more information on recovering from water damage, contact the professionals at SERVPRO of Shakopee/Savage/Prior Lake by giving us a jingle at 952-403-1050.

Protecting Your Pets During a Storm

2/15/2021 (Permalink)

dog sitting under an umbrella Torrential rains and thunderstorms can flood basements and, seemingly every year cause the Minnesota River to flood.

Precautions are necessary when a thunderstorm or flash flooding is upon us. Thankfully, as humans, we know the importance of having a plan of actions. However, our furry friends are not so capable. For some, your pets are your family and just like a family heirloom they hold importance. Preparing for a storm can be overwhelming and can be even more chaotic if you have a frantic animal around.

Protect Your Furry Little Friends

  • Keep your pets inside. If left outdoors, they could be hurt by damaging winds or run away due to fear.
  • Ensure you have proper supplies for your pet. Water, non-perishable pet food, their medications, leashes and ID tags, and a first aid kit.
  • Microchip your pets. If your animal runs away, a microchip makes you reachable if they were to be found by an animal shelter or vet.
  • Pet ID: Make sure that your pet has tags that are up to date and accurate. Always include a phone number as well as your name.

Keeping your best friends safe is always a priority. Make sure you are prepared to care for those who look to you for safety everyday.

Many of these tips are easily added to a precautionary plan that you might already have created. A few more simple steps can go a long way when disaster strikes. For all of your storm damage questions and concerns, please call 952-403-1050. We'd love to settle any anxieties you may have. 

Don't get Fired up, Just give SERVPRO a Call

2/8/2021 (Permalink)

fire damaged kitchen in Savage We will clean belongings, furniture, keepsakes, clothes and anything else in your house that makes it your "home."

How does SERVPRO of Shakopee/Savage/Prior Lake determine what to do with smoke damaged items?

Fire damage is an intriguing issue because temperature, whether the fire is smoldering or blazing, affects necessary cleanup measures differently.  Similarly to water damage, smoke odor and particles can easily penetrate any crack and crevice on your property. If these particles are not handled in a proper manner, the smoke odor has the potential to stick around for months after a fire. Proper cleaning, immediate odor neutralizing efforts, proper ventilation, and consistent debris removal efforts are critical to saving as many of your belongings as possible. Timing is the most crucial component of successful smoke remediation. 

Are you running out of time?

The IICRC, a global leader in all types of remediation, identifies these time windows:

  1. Within minutes: Porous materials and synthetics must be immediately addressed to prevent permanent discoloration.
  2. Within hours to days: wooden furniture, flooring, painted walls, and clothing can become permanently stained. Metal surfaces will begin to rust, pit, and corrode which often requires refinishing or replacement.
  3. Within weeks: Prolonged soot exposure will embed itself in the fibers and surfaces resulting in a longer, more pricey restoration with a higher likelihood of replacement.

With our restore versus replace mentality, SERVPRO of Shakopee/Savage/Prior Lake does everything within our capabilities to bring your items back to preloss conditions. 

Give us a call today at 952-403-1050 so we can help make your home seem "Like it never even happened." 

Positive Employee COVID-19 Test? Look no further.

2/1/2021 (Permalink)

cleaning a commercial property You can trust SERVPRO Franchise Professionals to bring a higher standard of clean to the places we gather.

Employees who exhibit symptoms at work or become sick during the day should be separated from other employees, customers, and visitors immediately. After being sent home, they should proceed to the local testing location and quarantine until no longer necessary. By following the CDC's recommended steps, sick employees should do what they can to prevent the spread of COVID-19.

Here's what you need to do!

An employer should not need sick employees to provide a COVID-19 test results or healthcare provider's note to validate their illness. Many healthcare provider offices may not be able to provide such documentation in a timely manner, especially during a pandemic. 

It is essential that you follow CDC guidelines to ensure that any chance to spread COVID-19 is eliminated. 

Where does SERVPRO come in?

Contact a SERVPRO of Shakopee/Savage/Prior Lake expert technician for a Certified: SERVPRO Cleaned cleaning. We have developed expertise from cleaning up some of the most challenging biohazards imaginable, including confirmed COVID-19 locations. With this newly designed cleaning protocol, we are able of cleaning anything from a small office to an entire commercial building. 

After consulting a technician, you will work together to come up with the best plan for your property. Our EPA-Approved hospital-grade cleaning solutions will always adhere to the standards that are set by the CDC. Then, after our crew of professionals come in and clean up the infected areas, you will receive an official shield saying that your property was cleaned with our defensive pathogen cleaning program.

Schedule a COVID-19 cleaning with your local SERVPRO provider today at 952-403-1050.

Water Mitigation Process

1/25/2021 (Permalink)

mats used for drying water damaged floors “To develop a team of quality people who focus on excellent service, fairness and mutual respect.” - SERVPRO® Mission Statement

When responding to a water damage emergency, SERVPRO of Shakopee/Savage/Prior Lake uses high quality equipment and industry leading techniques to start the process of restoring your property. We invest heavily in new technology to ensure that our expert technicians have the best equipment to do that job. 

Using a combination of proven processes and strategically placed drying equipment, our technicians will figure out the best method to dry out your property depending on the atmospheric conditions that are present.

What type of techniques do we use at SERVPRO of Shakopee/Savage/Prior Lake?

We use industrial-strength dehumidifiers to help prevent secondary water damage including the swelling and warping of floors, walls, and furniture. 

Our high-speed air movers create airflow across walls, carpets, furniture, and pads to accelerate the evaporation of moisture.

There are drying mats or floor tinting for a more concentrated style of drying to target specific areas that have a higher moisture level.

SERVPRO of Shakopee/Savage/Prior Lake technicians continuously monitor the equipment and moisture levels to ensure that the highest of quality drying is taking place in the most efficient time frame.

If your home has suffered a water damage loss, give us a call at 952-403-1050 for support. Serving Shakopee, Savage, and the Prior Lake region - we are Faster to Any Size Disaster. 

Preparing for a Blackout

1/18/2021 (Permalink)

lightning strike causing storm damage We are proud to be an active member of the Shakopee community and want to do our part to make our community the best it can be.

Storms are extremely unpredictable. The conditions created by thunderstorms or tornadoes, such as damaging winds, can result in loss of power for your property. It is important to prepare for the possibility of a power outage before it occurs to ensure safety for both you and your property.

Preparation Strategies for a Power Outage

Take inventory of the items you need that rely on electricity. Ensure that these items are connected to a source of power, such as a generator, to guarantee that they will be in working condition if the power were to go out.

Sign up for local alerts and warning systems. If bad weather is on the way, you can already be a step or two ahead of the game and enact these practices sooner rather than later.

Review the supplies that you have handy in case of a power outage. Have flashlights with extra batteries and ensure you have nonperishable food and water.

Be sure to read and follow all manufacturer directions if using a generator for electricity. It is imperative that your generator is properly set up. If the power goes out and the generator fails, you're in for more issues.

Install carbon monoxide and smoke detector with battery backup in central locations on all levels of the property.

As with tornado and flood preparation, power outage preparation is essential to take care of your property. If recent storms have caused damage to your home or business, the experts at SERVPRO of Shakopee/Savage/Prior Lake are Here to Help. Call us at 952-403-1050 - We're Faster to Any Size Disaster. 

Putting Out Your Fire Extinguisher Questions

1/11/2021 (Permalink)

three fire damage extinguishers We specialize in fire and water damage restoration, the cornerstone of our business.

Do you know where your nearest fire extinguisher is at work? Do you know how to use one? It is imperative to have a fire extinguisher on your property that is in proper working condition. In addition to knowing the location, it is important to know the type of extinguisher to put out fires and how to properly use them.

Q&A

Q: What are the different kinds of fire extinguishers?

A: The U.S. Fire Administration defines five separate fire extinguishers used on a variety of fires.

       A - used for ordinary material fires, such as wood, cloth, or paper

       B - for use with combustible or flammable liquids like grease, gasoline, or oil

       C - for use with electrical equipment like appliances and tools

       D - for use with metals that are flammable

       K - used for animal oils, vegetable oils, and fats in cooking appliances.

Although there are five separate categories for fire extinguishers, many of the types are multipurpose. If you look at the label, they carry multiple letter definitions and can put out many material fires.

Q: What is the proper way to use a fire extinguisher?

A: The U.S. Fire Administration uses the acronym "PASS" as a way to remember how to use an extinguisher properly.

       P - Pull the pin. Hold the extinguisher with the nozzle pointing away from you and release the locking mechanism. 

       A - Aim low. Point the extinguisher at the base of the fire.

       S - Squeeze the lever slowly and evenly.

       S - Sweep the nozzle from side to side. 

If the fire becomes too hot to handle, be sure to call 9-1-1. To keep yourself safe, it is important to use extreme caution within a fire damaged structure. SERVPRO of Shakopee/Savage/Prior Lake offers a full line of fire clean up and restoration services. Give us a call at 952-403-1050 to learn more. 

Common Sources of Water Damage in a Commercial Building

1/4/2021 (Permalink)

commercial building water damage exterior In an average year, we successfully restore and repair close to 1,000,000 square feet of commercial property.

Owning and running a commercial building in Chaska/Chanhassen means that you've got a lot on your plate. 

How to Diminish Water Damage Issues

Drainage

The most highly trafficked areas in businesses are the bathrooms and kitchens. The drains from the sinks and the toilets are doing extra work meaning you should do whatever you can to keep them from flooding and the flow moving. Maintenance should perform regular checks on them and you could consider conducting a camera-scope inspection every once in awhile. To avoid a clogged toilet, buy thin toilet paper, post signage about what can go within the toilet, and provide plenty of labelled waste receptacles. 

Pipes

Ensure that you are knowledgeable on the types of pipes that your commercial property has. If they are older, often made of copper, galvanized iron, or polybutylene, they are prone to damage and do not usually last long. It might be worth your while to consider replacing your pipes to help prevent future disasters. Even if they aren't older pipes, it is still important to check for corrosion or leaks more often than not. It is also pertinent to ensure that your pipes are properly insulated to avoid freezing pipes during the winter.

Fire Sprinklers

Sometimes the fire sprinklers in a commercial property can be triggered by something as simple as a warm light nearby or burnt food in the microwave. In order to prepare for an event such as a random sprinkler going off, you should have a water damage restoration company picked out like SERVPRO and register for the Emergency Ready Plan.

There's a lot to keep track of in a commercial building. Adding a regular maintenance routine and an Emergency Ready Plan with SERVPRO of Shakopee/Savage/Prior Lake could save you time and money.

Call 952-403-1050 today with anything, even a simple question.